You will receive your booking confirmation and an invoice by e-mail within 48 hours after making your reservation. Please keep this confirmation at hand! You can also present your confirmation on your mobile phone. Please inform us of your travel group before arrival via “My reservations”. Also make sure that any outstanding amounts have been paid. Upon arrival at the park, you may be asked for proof of identity. Make sure you bring your ID with you. 

Because of our accommodation cleaning schedule, check-in is from 3 p.m. onwards. This way, we can ensure that your accommodation is ready for you.

You can check in between 3 p.m. and 5 p.m. If you arrive later, please contact reception at least 2 days before the arrival date, on +31 (0)228-583229 or via info@vakantieparkdegrootevliet.nl. You can then make arrangements about when and where to collect the key.

Yes, if you can show the booking confirmation, you can also check in as a travel companion.

Yes, it is. Are your visitors staying the night? Please go to reception to register your visitors. This can be done before the stay or during check-in. Visitors can only stay overnight if there are enough beds in the accommodation; we do have to charge tourist tax and charge for the bed linen used.

Yes, that is possible. We have one charging station in the park where you can easily charge your electric car during your stay.

It’s great to hear that you want to extend your stay at our park! Depending on availability, you can stay longer. Please go to reception or call +31 (0)228-583229 (regular call charges apply). 

Unfortunately, we do not accept credit cards at our park. You can pay with your bank or giro card at reception and in the cafeteria. 

Are you currently staying at the park? Please contact reception, so that they can assist you. We try our best to resolve your complaint. Are you not satisfied about how the complaint was handled? Then contact us within one month of your stay. You can send an e-mail to info@vakantieparkdegrootevliet.nl, stating your booking number, contact details, dates of your stay and the number of your accommodation.  
You can expect a response from us to your complaint within 14 days. If we need more time to look into the complaint, we will of course let you know.  
  
For more information, we refer you to our Terms and Conditions.

Before you leave, we kindly ask you to leave the accommodation broom clean, empty the dishwasher, place the used bed linen in the pillowcase and leave it in the hallway, and take your waste to the designated bins. You may park your car at the accommodation to load and unload your belongings.
The deposit will be refunded within 14 days. If the accommodation has not been left according to the points above, any costs will be deducted from the deposit.

You must leave your accommodation before 10:00 AM. We kindly ask you to hand in the slip at the bottom of the departure form (with your IBAN for the deposit refund) two days before departure at the reception. If the reception is closed, you can place it in the silver mailbox under the AED.
The deposit will be refunded within 14 days, provided everything is in order.

Yes, we take care of the final cleaning after your departure. Before you leave, we kindly ask you to leave the accommodation broom clean, empty the dishwasher, place the used bed linen in the pillowcase and leave it in the hallway, and take your waste to the waste containers.
If this is not done properly, additional costs may be charged.

If you leave outside our opening hours, we kindly ask you to hand in the slip at the bottom of the departure form at reception two days before your departure. If reception is closed, you can also put it in the silver letterbox under the AED at reception. Write down your bank details on this slip, so that we can transfer your deposit to your account. This will be done within a week after your departure.  
Before you leave, we ask you to sweep the floors of the accommodation and unload the dishwasher. In addition, please put the bed linen out in the hallway, and deposit your waste in the waste containers. You can park your car near the accommodation to load it up again. You can put the keys to the accommodation and to activate the barrier in the silver mailbox under the AED at reception. 

Because of our accommodation cleaning schedule, it is not possible to check out later.

We’re sorry to hear you forgot something, but don’t worry! Contact us by phone or e-mail: info@vakantieparkdegrootevliet.nl or +31 (0)228-583229. If we find the object, we will send it out to you; you have to pay for the postage in advance.